WE HAVE ANSWERS!
Q: How long will it take for my package to arrive?
Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 20 business days. Please consider any holidays that might impact delivery times.
Q: I have problems tracking my order.
After receiving the tracking number, it can take up to three business days to update. If your order has not moved for a period of one week, please give it another 3 business days to update. COVID-19 has severely affected global logistics, so delivery times may be longer than usual.
Q: I ordered several items, but only one of them arrived. What about the others?
It may occur, due to warehouse logistics that your items are sent in different packages. Items are dispatched through different warehouses depending on availability and transportation. Usually, you will receive one earlier than the other. Rest assured, your other items will soon be delivered.
Q: Where can I place an order from?
You can place an order from any country, we ship Worldwide.
Q. Is shipping FREE?
Yes, shipping is Free in the US on all items. For other countries, we charge a nominal discounted shipping rate that includes insured shipping.
Q: How can I contact you regarding my order?
You can contact us via email at email@example.com. Also, you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.
Q: How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Q: How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Q: Can I get a refund?
Yes, of course. For details please refer to our RETURN & REFUND POLICY.
Q: What if I don't have a Paypal Account?!
Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either.
TROUBLESHOOTING PAYPAL PAYMENTS
Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:
1) I am not getting redirected to PayPal at all
Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important
2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.
3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this.
If you still have any questions, feel free to send us an email at firstname.lastname@example.org